Thank you for shopping with LooseandLuxe.com. We strive to provide you with the best products and customer service. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Return Eligibility

• Time Frame: You have 7 days from the date of purchase to return an item.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Items not in their original condition, damaged, or missing parts for reasons not due to our error will not be accepted.

2. Return Process

• Initiating a Return: To start a return, please contact our customer service team at support@looseandluxe.com with your order number and reason for return.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

3. Refunds

• Processing Time: Refunds are processed within 7-10 business days after we receive and inspect your return.
• Method: Refunds will be issued to the original method of payment. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

4. Non-Returnable Items

• Final Sale Items: Items marked as final sale are not eligible for return or refund.
• Gift Cards: Gift cards are non-returnable and non-refundable.

5. Exchanges

• Availability: We currently do not offer direct exchanges. If you need a different size or color, please return the unwanted item and place a new order.

6. Damaged or Incorrect Items

• Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the damage.
• Incorrect Items: If you receive an incorrect item, please contact us immediately with your order number and details of the discrepancy.

7. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team:

Email: support@looseandluxe.com
Address: Karachi, Pakistan

We are here to help and ensure your satisfaction with your purchase. Thank you for choosing LooseandLuxe.com!