At LooseandLuxe.com, we are dedicated to providing a seamless shopping experience. Please review our Order and Return Policy to understand our processes and your rights.

Ordering Process

1. Placing an Order:

• Selection: Browse our collection and select the items you wish to purchase.
• Cart: Add items to your shopping cart and proceed to checkout.
• Payment: Complete your purchase by entering your payment details. We accept various payment methods including credit cards and PayPal.
• Confirmation: You will receive an order confirmation email with the details of your purchase.

2. Order Changes and Cancellations:

• Modifications: Once an order is placed, it cannot be modified. Please review your order carefully before finalizing your purchase.
• Cancellations: Orders can be canceled within 24 hours of placing them. Contact our customer service team at support@looseandluxe.com to request a cancellation.

Shipping and Delivery

1. Shipping Methods:

• Options: We offer various shipping options, which will be displayed at checkout.
• Cost: Shipping costs are calculated based on the shipping method selected and your location.

2. Delivery Times:

• Estimates: Delivery times vary based on the shipping method and destination. Estimated delivery times will be provided at checkout.
• Tracking: Once your order is shipped, you will receive a tracking number to monitor your package.

Return Policy

1. Return Eligibility:

• Time Frame: Items can be returned within 30 days of purchase.
• Condition: Items must be unworn, unwashed, and in their original condition with tags attached. Final sale items are not eligible for return.

2. Return Process:

• Initiate a Return: Contact our customer service team at support@looseandluxe.com with your order number and reason for return.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
• Inspection: Once we receive your return, we will inspect the items to ensure they meet our return criteria.

3. Refunds:

• Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect your return.
• Method: Refunds will be issued to the original method of payment.

4. Exchanges:

• Direct Exchanges: We do not offer direct exchanges. Please return the unwanted item and place a new order for the desired item.

Contact Us

If you have any questions or need assistance with your order or return, please contact our customer service team:

Email: support@looseandluxe.com
Address: Karachi, pakistan

Thank you for shopping with LooseandLuxe.com. We appreciate your business and are committed to providing you with the best service possible.